NOTICE DATE: January 31, 2019
NOTICE TYPE: R-A013119-02 Retail
SHORT DESCRIPTION: Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 31, 2019
LONG DESCRIPTION: ERCOT continues to process retail transactions at a degraded capacity. There is no data loss expected from this incident.
Root cause investigation continues and follow-up will be provided as information becomes available.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at ClientServices@ercot.com.
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