Inadvertent Gain and Loss Training

    Overview

    Inadvertent Gain training, a one-day course, explores the fundamentals of the Inadvertent Gain process and provides a forum for facilitated discussion between market participants on the following topics:

      -Competitive Retailer’s Overall Responsibilities  

      -Inadvertent Gain Drivers and Prevention of Inadvertent Gains 

      -Inadvertent Gain Processes from the perspective of CR's and TDSP's

      -Understanding timelines for Customer Rescission Issues and the importance of timely resolution

      -Minimizing IAGs which lead to negative customer experiences

    Schedule/Registration

    Course Schedule

    Start Date Duration Location Delivery
    Wed, Sep 27, 2017 1 day CenterPoint Tower
    1111 Louisiana St.
    Houston, TX 77002
    Instructor Led Sign up
    Wed, Sep 27, 2017 1 day WebEx Instructor Led Sign up

    Class time is as follows:


    9:00 a.m. - 4:30 p.m.

    Materials