Inadvertent Gain and Loss Training

Overview

Inadvertent Gain training, a one-day course, explores the fundamentals of the Inadvertent Gain process and provides a forum for facilitated discussion between market participants on the following topics:

  -Competitive Retailer’s Overall Responsibilities  

  -Inadvertent Gain Drivers and Prevention of Inadvertent Gains 

  -Inadvertent Gain Processes from the perspective of CR's and TDSP's

  -Understanding timelines for Customer Rescission Issues and the importance of timely resolution

  -Minimizing IAGs which lead to negative customer experiences

Schedule/Registration

Class time is as follows:


9:00 a.m. - 4:30 p.m.

Materials