NOTICE DATE: February 11, 2025

NOTICE TYPE: M-A021125-01 Operations

SHORT DESCRIPTION: “No Concurrent licenses are available” being reported in MarkeTrak

INTENDED AUDIENCE: TDSPs and LSEs

DAYS AFFECTED: February 11, 2025

LONG DESCRIPTION: ERCOT has received reports of users receiving the message “No Concurrent licenses are available” in the MarkeTrak application.  Peak user counts have subsided and the application remains available.  Mitigation steps are being investigated.

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at ClientServices@ercot.com.

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dg