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    ERCOT operates under a Code of Conduct summarizing the ethical principles of professional conduct at ERCOT. The Code of Conduct applies to all ERCOT employees and contractors and is designed to support and guide us in making business decisions consistent with our corporate values of integrity and operational excellence. ERCOT personnel are expected to operate in a manner that reflects high ethical standards, adhering to ERCOT’s key principles of business conduct, including the following:

    • Doing what is right
    • Respecting the rights of others
    • Upholding the law
    • Maintaining the integrity, confidentiality and privacy of information
    • Avoiding a conflict of interest
    • Conducting ourselves appropriately

    As part of ERCOT’s commitment to uphold these principles of business conduct, all employees and contractors sign an ethics agreement. The ERCOT Ethics Agreement requires that employees and contractors conduct ERCOT’s business legally, with integrity and total objectivity and in compliance with all laws, rules, regulations, protocols and ERCOT policies and procedures. The agreement includes sections on confidential information, prohibited conflicts of interest and non-solicitation. The ERCOT Ethics Agreement is signed and reaffirmed annually, reinforcing our commitment to integrity and ethical business operations.

    ERCOT requests that it be promptly notified of any violations of the ERCOT Ethics Agreement or Code of Conduct. You may provide notification through the organizational chain of command, to ERCOT’s Human Resources department, to the ERCOT General Counsel  or through ERCOT’s confidential third-party reporting service, EthicsPoint.

    Anyone who has suspicions of fraud, theft, illegal bribes or other violations of ERCOT’s Ethics Agreement or Code of Conduct may submit an EthicsPoint report through the EthicsPoint website ( or by calling 1-866-ETHICSP (384-4277). Reporting parties may choose to remain anonymous.

    ERCOT has an important responsibility -- to support the Texas community by providing reliable electrical service, customer choice and well-functioning markets. We are also citizens of the communities in which we operate, and our citizenship is reflected in the way we fulfill our professional responsibilities and conduct our business. To that end, ERCOT representatives must always be mindful of the importance of maintaining high standards of ethical and professional conduct.