Texas SET Swimlanes

TX SET flow documentation for consolidated billing, remittance and dual billing

TX SET flow documentation for beginning and ending continuous service agreements (CSAs)

TX SET flow documentation for handling Move In changes and problems

TX SET flow documentation for handling Move Out changes and problems

TX SET flow documentation for handling customer switch request

TX SET flow documentation for Disconnect and Reconnect for NonPay

TX SET flow documentation for Inadvertent Gain, Inadvertent Loss and Customer Recession.

TX SET flow documentation for customer dropped by competitive retailer (CR), reverted to AREP, disconnect for non-pay services request, and mass transition from defaulting CR to Provider of Last Resort (POLR)

TX SET flow documentation for handling Switch Hold add and removal

TX SET flow documentation of how to report unplanned outages