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SCR732

Summary

Title Enhancements to FasTrak Process
Next Group
Next Step
Status Approved

Action

Date Gov Body Action Taken Next Steps
No updates have been made to this issue.

Voting Record

Date Gov Body Motion Result
No updates have been made to this issue.

Background

Status: Approved
Date Posted: Nov 25, 2003
Sponsor: Green Mountain Energy Company
Urgent:
Sections:
Description: FasTrak is the retail transaction issue resolution tool. However, the system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.
Reason: FasTrak is the retail transaction issue resolution tool. However, the system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.

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