No transactional solution is recommended at this time. CR's to review their processes to make sure that cancels and priorities are not sent to the TDSP in the same batch and to realize that standard reconnects received before 2pm will be worked on the date received, but no later than the next business day.
Background
Status:
Closed
Date Posted:
10/13/2006
Sponsor:
AEP
Urgent:
No
Sections:
650_01
Description:
The scenario is as follows: CR sends Standard 650_01 reconnect to TDSP and then they send a Priority 650_01 reconnect to the TDSP. The CR then cancels the Standard 650_01. The TDSP rejects the Priority because one is already pending and cancels the Standard. If TDSP gets the reconnect transaction that day they will work it that day or the next day regardless of whether it is Standard or Priority.
Reason:
Confusion over the use of standard and priority codes in 650_01 reconnect transactions is causing rejections and cancellations of 650_01 reconnect transactions.
