CNP, AEP, ONCOR, SU and TNMP agree to reestablish CC status upon request after the CR agrees to the reinstatement date in the MT issue. Kyle to review the RMG to determine if any changes are necessary and bring back the results at the October meeting.
How can the market return a critical care customer to that status as a result of an IAG? Losing CRs include the request to check for critical care status in the IAS MarkeTrak issue. Would the same process apply to reversal of fee scenarios? TDSPs provide feedback on a proposal to include new language in marketrak IAS issue a request to reinstate a critical care status where applicable.
Background
Status:
Closed
Date Posted:
08/14/2014
Sponsor:
Reliant
Urgent:
Pending
Sections:
Description:
Customers who have already requested Critical Care status have their status reset due to an Inadvertent transaction. Customer could end up being DNP'd.
Reason:
Establish a process for CRs to have thi Critical Care status reapplied to the ESI ID after the customer is regained.
