Discuss the timing around 814_PCs where the Customer name is present, but the telephone is not.
Next Step:
NRG questioned if we need the phone at the same time as the Customer Name. If not, do we need to remove the requirement from the PER~IC for a phone. TDSPs stated that they would like to see the two (Name and Phone) remain tied together. NRG agreed to consider the issue closed.
NRG questioned if we need the phone at the same time as the Customer Name. If not, do we need to remove the requirement from the PER~IC for a phone. TDSPs stated that they would like to see the two (Name and Phone) remain tied together. NRG agreed to consider the issue closed.
Background
Status:
Closed
Date Posted:
02/20/2017
Sponsor:
NRG
Urgent:
No
Sections:
814_PC & 814_PDs
Description:
NRG is receiving reject 814_PDs for 814_PCs after a customer’s enrollment or MVI is completed where the Customer name is present, but the telephone is not. This is a valid reject. NRG would like to discuss appropriate timing for these trxs.
Reason:
NRG plans to delay sending 814_PCs until a telephone is available to place on the PC. NRG would also like to discuss whether the PER~IC should be required or optional.
