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TXSETCC827
Summary
| Title: | Allow Competitive Retailer to provide customer's email to TDSP |
|---|---|
| Next Step: | RMS voted to include this change control in Texas SET 5.0 |
| Status: | Approved for Texas SET 5.0 |
Action
| Date | Gov Body | Action Taken | Next Steps |
|---|---|---|---|
| 09/13/2022 | RMS | Approved | RMS voted to include this change control in Texas SET 5.0 |
| 05/04/2021 | RMS | Approved | Approved as non-emergency for a future release |
| 04/22/2021 | TXSET | Recommended for Approval | Recommend RMS Approve for a future TX SET release |
Background
| Status: | Approved for Texas SET 5.0 |
|---|---|
| Date Submitted: | 11/17/2020 |
| Submitter Name: | Sam Pak |
| Submitter Company: | Oncor |
| Emergency: | No |
| Sections: | 814_01, 814_03, 814_16 |
| Description: | Technological advancements have provided opportunities in delivering services to better serve and inform the customer with proactive power outage notifications and updates. Unfortunately, customers usually aren’t aware of these communication channels and self-serving platforms, and many times contacts the Competitive Retailer for outage information which refers the customer to the TDSP leading to an inefficient customer experience. If upon enrollment of electricity service a customer’s email is provided to the TDSP, then a customer could be made aware of more effective outage alerts. |
| Reason: | This Texas SET change control request enables a Competitive Retailer, at its option, to provide a customer’s email address to the TDSP. This proposal would suggest adding the PER Administrative Communications Contact (Power Outage Contact Information) segment to the 814_01, 814_03, and 814_16. |
| Version: | |
| Protocol Impact: | No |
Key Documents
Nov 18, 2020 - docx - 45.4 KB
Apr 22, 2021 - docx - 45.6 KB
May 5, 2021 - docx - 45.7 KB
Sep 16, 2022 - docx - 59.6 KB